DIRECTIVES REGARDING CALL CENTRES
On 9 April 2020, the Departments of Health, and of Trade, Industry and Competition issued directives regarding call centres providing essential services such as health, safety, social support, government and financial services to international markets.
A copy of these directives (click here to view) must be prominently displayed in the premises of each call centre and a copy given to each employee.
These additional directives apply over and above the general regulations and directives contained in the regulations and the directives issued in terms of the Disaster Management Act.
These directives are currently only applicable to certain call centers which have been declared an essential service in terms of the disaster management regulations.
THIS MIGHT SERVE AS A BLUEPRINT FOR BUSINESSES –
– POST LOCKDOWN
However, it is expected that these regulations may form a blueprint for the directives which will be applicable to all workplaces, post lockdown, in order to continue limiting the spread of the virus.
Employers will therefore be well advised to take note of these directives and already start preparing to implement them once the lockdown has been lifted.
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