PROPOSED COURSE OF ACTION
Despite the TERS online portal being updated continuously, many employers are still experiencing a number of difficulties with submissions of TERS claims.
In order to assist, we hereby provide a proposed course of action to address some of the issues below:
• U-FILING ISSUES
Technical issues in respect of U-filling can be addressed by sending an e-mail with proof of submission to email@example.com. It may also assist to send the same documents to the relevant regional UIF e-mail address.
• CSV FILE OR DATA ISSUES
CSV or data issues can be addressed by sending an e-mail to Covid19TersCompliance@labour.gov.za with the subject line “UIF Reference-C19 TERS Application Issues”. The e-mail should include an explanation of the issue and the CSV file.
• TECHNICAL SYSTEM ISSUES
Employers who experience system issues may send an e-mail to firstname.lastname@example.org. The e-mail should include the employers UIF reference number as well as a detailed query.
We will keep members abreast of developments in this regard.
NEASA 24/7 NATIONAL HOTLINE: 086 016 3272
We are all in this together.
Privileged and challenged to be South African.